Privacy Policy

Privacy Policy

Last Updated: October 2026

Eternal Path Publications Society (Regd.) (“Eternal Path Books”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit or use EternalPathBooks.com, submit a book request, purchase or enquire about our books, use our digital services or application, or otherwise communicate with us.

This Privacy Policy is intended to be consistent with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025, as applicable to our processing activities.

By using our website or providing your personal data to us, you acknowledge the practices described in this Privacy Policy.

1. About Us

Data Fiduciary:
Eternal Path Publications Society (Regd.)

H/Off. B1/823/A1, Aman Nagar,
Jalandhar – 144004, Punjab, India

Email: eternalpathofsoul@gmail.com
Phone / WhatsApp: +91-91055-75000 / +91-94913-75000

For privacy-related questions, requests, or complaints, you may contact us using the details provided above.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following personal data:

Information You Provide Directly
  • Name
  • Mobile number
  • Email address
  • Shipping or delivery address
  • Book language preference
  • Book or product details
  • Order-related information
  • Information included in your messages or enquiries
  • Information submitted through our book request or contact forms

Payment Information

Where you make a payment for our books or services, payment-related information may be processed through the applicable payment service provider.

We do not intentionally collect or store your complete debit card, credit card PIN, banking password, or similar authentication credentials on our website.

Technical and Usage Information

When you visit our website or use our digital services, certain technical information may be collected automatically, such as:

  • IP address
  • Browser and device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring pages
  • Website interaction and usage information
  • Information collected through cookies or similar technologies

3. Purpose of Processing Personal Data

We collect and process personal data only for lawful and specified purposes, including:

  • Responding to your enquiries and requests
  • Processing book requests and orders
  • Arranging delivery of purchased books
  • Communicating with you regarding your order or enquiry
  • Providing access to our digital books, applications, or related services
  • Providing customer support
  • Resolving technical or service-related issues
  • Processing payments through applicable payment providers
  • Maintaining transaction and business records
  • Improving our website, products, applications, and services
  • Understanding website usage and improving user experience
  • Maintaining website and service security
  • Preventing fraud, misuse, unauthorized access, or other unlawful activity
  • Complying with applicable legal and regulatory obligations

We will not use your personal data for purposes that are unrelated to the purpose for which it was collected unless permitted by applicable law or otherwise communicated to you.

4. Notice and Consent

Where processing of personal data is based on consent, we will seek consent in accordance with applicable requirements of the DPDP Act and Rules.

Where required, the notice provided to you will explain in clear and understandable language:

  • The personal data being requested
  • The purpose for which the data is being processed
  • How you can provide or withdraw consent
  • How you can exercise applicable rights
  • How you can contact us regarding your personal data

You may choose not to provide personal data where it is optional.

However, if certain information is necessary to provide a requested service, process an order, respond to a request, or comply with a legal obligation, we may not be able to provide that service if the required information is not provided.

5. Withdrawal of Consent

Where we process your personal data based on consent, you may withdraw your consent at any time, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

To withdraw consent or make a related request, please contact us at:

Email: eternalpathofsoul@gmail.com

We may need to verify your identity before acting on certain requests.

6. Use of Cookies

Our website may use cookies and similar technologies to:

  • Enable website functionality
  • Remember preferences
  • Understand website traffic and usage
  • Measure website performance
  • Improve user experience
  • Maintain website security

Some cookies may be provided by third-party services used on our website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

7. Sharing of Personal Data

We do not sell or rent your personal data.

We may share personal data with third parties only where reasonably necessary for legitimate purposes such as providing our services, fulfilling orders, processing payments, maintaining the website, or complying with law.

These parties may include:

  • Payment service providers
  • Shipping and delivery partners
  • Website hosting providers
  • Website maintenance and technical service providers
  • Analytics and technology service providers
  • Customer support or communication service providers
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies where required by law

Where applicable, we expect service providers processing personal data on our behalf to maintain appropriate confidentiality and security safeguards.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and the risks involved, safeguards may include appropriate access controls, authentication, secure transmission, restricted access, monitoring, backups, and other security measures.

However, no website, application, electronic transmission, or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach requiring action or notification under applicable law, we will take the required steps in accordance with the DPDP Act and applicable Rules.

9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purpose for which it was collected or for other lawful purposes.

Retention may be necessary for:

  • Processing and maintaining records of orders
  • Providing customer support
  • Resolving disputes
  • Maintaining accounting and financial records
  • Preventing fraud or misuse
  • Complying with legal or regulatory obligations
  • Protecting our legal rights

When personal data is no longer required for a lawful purpose, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

10. Your Rights as a Data Principal

Subject to the DPDP Act and applicable Rules, you may have rights including:

Right to Access Information

You may request information about the personal data being processed by us and other information that you are entitled to receive under applicable law.

Right to Correction and Erasure

You may request correction of inaccurate or incomplete personal data and, where applicable, request erasure of personal data that is no longer necessary or where processing is not otherwise permitted by law.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent.

Right to Grievance Redressal

You may raise a grievance with us regarding the processing of your personal data or the exercise of your rights.

Right to Nominate

Where applicable under the DPDP Act, you may have the right to nominate another individual to exercise your rights in accordance with the applicable legal requirements.

To exercise an applicable right, contact us at:

Email: eternalpathofsoul@gmail.com

We may request reasonable information to verify your identity before processing a request.

We may request reasonable information to verify your identity before processing a request.

If you have a concern regarding the collection or processing of your personal data, you may first contact us directly.

Please send your grievance to:

Eternal Path Publications Society (Regd.)

H/Off. B1/823/A1, Aman Nagar,
Jalandhar – 144004, Punjab, India

Email: eternalpathofsoul@gmail.com

We will review and address grievances in accordance with applicable legal requirements and our internal grievance-handling process.

Where applicable, you may have further rights to approach the Data Protection Board of India or another competent authority in accordance with the DPDP Act and applicable Rules.

12. Children's Personal Data

Our services are not intended to knowingly collect personal data from children in circumstances where parental or lawful guardian consent is required under applicable law.

Where applicable, we will comply with the requirements relating to children's personal data under the DPDP Act and Rules.

We will not knowingly undertake processing of children's personal data in a manner prohibited by applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment platforms, social media services, or other external services.

When you access a third-party service, its own privacy policy and terms may apply.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

14. Payment and Transaction Information

Certain purchases may require payment through third-party payment service providers.

When you make a payment, the applicable payment provider may process information required to complete the transaction.

Payment providers may have their own terms and privacy policies. We recommend reviewing those policies before using their services.

Our website may also display payment-related information or instructions for purchasing our books.

15. Communications

If you provide your mobile number, email address, or other contact information while submitting an enquiry, requesting a book, or placing an order, we may use that information to:

  • Respond to your enquiry
  • Confirm or discuss your request
  • Provide order or delivery updates
  • Provide customer support
  • Resolve issues related to our products or services

Where required by applicable law, promotional or non-essential communications will be sent only where an appropriate legal basis exists.

You may request that we stop sending such communications, subject to communications that are necessary for transactions, legal obligations, or service-related purposes.

16. Cross-Border Processing

Some technology, hosting, analytics, communication, or payment service providers may process personal data outside India.

Where personal data is transferred outside India, we will comply with applicable requirements and restrictions under the DPDP Act, the Rules, and other applicable Indian laws.

17. Accuracy of Personal Data

We encourage you to provide accurate and updated information.

If you believe that personal data held by us is inaccurate or incomplete, you may contact us and request correction, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services
  • Changes in website functionality
  • Changes in technology
  • Changes in applicable laws or regulations
  • Changes in our data-processing practices

When we make material changes, we may provide an appropriate notice where required.

The latest version will always be published on this page along with the updated “Last Updated” date.

19. Contact Us

For questions, requests, consent withdrawal, privacy concerns, or grievances relating to your personal data, please contact:

Eternal Path Publications Society (Regd.)

H/Off. B1/823/A1, Aman Nagar,
Jalandhar – 144004, Punjab, India

Email: eternalpathofsoul@gmail.com

Phone / WhatsApp: +91-91055-75000 / +91-94913-75000

Website: EternalPathBooks.com